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Decision rights are explicit
Ordinary management, including product, engineering, pricing, hiring and delivery, is the founder's call. Reserved matters, among them any change to the cap table, any transaction with a founder's other company, borrowing above an agreed limit, sale or exclusive licence of core IP and any new line of business, need the approval of all shareholders under the co-founders' agreement.
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Every engagement runs under a written agreement governed by Indian law
Client work is scoped in a Statement of Work under a Master Services Agreement, with disputes going first to good-faith discussion and then to arbitration. A fixed scope, a fixed price and a fixed revision round are written down before work starts.
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NDA first, and the client owns the delivered work
A mutual NDA precedes any exchange of confidential material. On final payment, all intellectual property in the bespoke work is assigned to the client; Baxtage keeps only its pre-existing tooling, which the client is licensed to use as embedded in the deliverables.
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Personal data is handled to the DPDP Act
Processing follows the Digital Personal Data Protection Act, 2023, with personal data stored and processed in India by default. Where the product allows, sensitive data stays on the client's own machine; SoftSol's desktop build runs its language model on the device rather than sending data to a third-party API.
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Security is engineered, not asserted
Passwords use industry-standard hashing and sessions are signed and fail closed. Authorisation is enforced on the server at every page, action and route, every query is scoped to its tenant, and secrets never enter source control, a log line, a chat or an AI tool.
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A human reviews everything an agent produces
Nothing generated by a model or an agent reaches production without a named person having read it, tested it and being able to defend it in review. Agents never hold unreviewed write access to a production system, and client data, personal data and secrets are never pasted into a third-party AI tool.
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Every hire ships in week one, under a written code
Baxtage hires against a trigger, not a calendar; each role has a written mandate, ships real work in its first week and treats fluency with AI tools as a floor. The team works to a written Code of Conduct and a POSH policy with a named contact for complaints.
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Money is exact
Every amount in a Baxtage system is stored exactly, never as a rounded float, and double-entry postings must balance to the paisa before they are accepted. GST on an invoice is computed as CGST and SGST or IGST.